Which customer experience innovation was first pioneered by major airports before being adopted by train stations and other transportation hubs?

The transportation industry is constantly evolving its retail strategies to meet the needs of travelers. From airports to train stations, retail spaces in transportation hubs face unique challenges and opportunities. Test your knowledge about how transportation companies are innovating their customer experience and retail approaches to maximize convenience and satisfaction for passengers on the move.

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Walk-through retail paths that guide all passengers through duty-free shops before reaching their gates
Biometric payment systems allowing passengers to pay with facial recognition
AI-powered digital concierges that guide passengers to personalized shopping recommendations
Automated robotic retail carts that follow passengers through terminals