Which government agency pioneered the first self-service kiosks in the U.S. that allowed citizens to complete transactions without staff assistance?

The intersection of politics and retail has created some fascinating innovations in how governments interact with citizens. From post offices to DMVs, government retail locations have evolved significantly over the years to improve service delivery. Test your knowledge about how governments have transformed their physical service points to better serve constituents through modern retail concepts and technology.

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U.S. Postal Service (1985)
Department of Motor Vehicles (1992)
Social Security Administration (1988)
Internal Revenue Service (1997)