Which retail company first implemented an AI-powered chatbot that could process full transactions and handle post-purchase customer service without human intervention?

Retail chatbots have transformed dramatically over the past decade, evolving from basic FAQ responders to sophisticated AI assistants that drive sales and enhance customer experience. They now handle everything from inventory queries to personalized product recommendations and even process transactions. This trivia question tests your knowledge about a pivotal moment in retail chatbot development that changed how businesses approach customer service automation.

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Sephora with its Virtual Artist bot in 2016
H&M with its Kik-based shopping assistant in 2017
1-800-Flowers.com with GWYN (Gifts When You Need) in 2016
Starbucks with its ordering chatbot in 2017