Which customer experience design principle was specifically mandated in the U.S. 21st Century Integrated Digital Experience Act (IDEA) for government digital services?

Digital identity systems are transforming how citizens interact with government services. These platforms handle sensitive personal data while providing seamless access to everything from tax filing to benefit applications. But how much do you know about the customer experience design principles that shape these critical systems? Test your knowledge of the intersection between government services, security protocols, and user experience design in this trivia challenge.

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Mobile-first design approach
Voice-activated interface requirements
Mandatory facial recognition capabilities
Virtual reality compatibility standards