Which landmark executive order, signed in December 2021, made improving customer experience a priority across US federal agencies, requiring them to redesign citizen-facing services with user-centered design principles?

Test your knowledge about how governments are using customer experience principles to transform citizen services! As public sectors worldwide adopt strategies from the private sector to improve engagement and satisfaction, they're revolutionizing how citizens interact with government services. This poll explores a significant milestone in the US government's customer experience transformation journey that changed how agencies approach digital service delivery.

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Executive Order 14058: Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government
Executive Order 13985: Advancing Racial Equity and Support for Underserved Communities Through the Federal Government
Executive Order 14028: Improving the Nation's Cybersecurity
Executive Order 14067: Digital Assets and Consumer Protection in the 21st Century