Which pioneering government analytics program, inspired by retail customer analytics, was launched in 2013 and used behavioral data to reduce tax form errors by 15% within its first year?

The digital transformation of government services has revolutionized how citizens interact with public institutions. From voting systems to public service delivery, governments worldwide have embraced retail-inspired analytics to better understand citizen needs and behaviors. This trivia question tests your knowledge about a groundbreaking government analytics initiative that transformed public service delivery and citizen engagement.

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UK's Behavioural Insights Team's 'Nudge Unit'
USA's Digital Analytics Program (DAP)
Estonia's e-Government Data Framework
Singapore's Smart Nation Analytics Suite