Which innovative customer experience feature was FIRST introduced by Shakespeare and Company in Paris to transform the traditional bookstore model and create deeper engagement with literary enthusiasts?

The arts and literature retail landscape has dramatically evolved with technology and changing consumer preferences. Bookstores have had to reimagine the customer experience to remain relevant in the digital age. This trivia question explores how leading bookstores have innovated their physical spaces to enhance customer engagement and create memorable experiences that can't be replicated online.

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The 'Tumbleweed' program allowing writers to stay overnight in exchange for helping in the store and writing a one-page autobiography
AI-powered book recommendation kiosks that analyze a reader's facial expressions while discussing favorite books
The 'Literary Passport' loyalty program with collectible author stamps and exclusive manuscript access
Interactive holographic displays allowing customers to have simulated conversations with famous authors