Which retail innovation from the 1930s is considered the first formalized customer feedback system in modern retail history?

Before digital surveys and social media reviews dominated customer feedback channels, retailers had to find creative ways to understand their customers' experiences. This trivia question explores a pivotal innovation in retail history that revolutionized how businesses collected and utilized customer opinions to improve their products and services. Test your knowledge about this transformative moment in retail customer experience history!

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• The 'Mystery Shopper' program pioneered by Marshall Field's department store
• The 'Suggestion Box' system implemented by Woolworth's five-and-dime stores
• Macy's post-purchase telephone interview campaign
• Sears Roebuck's mail-in product rating cards included with catalog purchases

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