Which AI-powered customer service innovation was FIRST widely adopted by major transportation companies?

The transportation industry has been revolutionized by artificial intelligence in recent years. From automated booking systems to predictive maintenance and autonomous vehicles, AI has transformed how we move people and goods. This trivia question tests your knowledge about a pivotal moment in transportation AI history that changed customer service forever. Can you identify which innovation came first and set the stage for today's transportation experience?

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Predictive maintenance systems that forecast vehicle failures before they happen
Rule-based chatbots for basic ticket booking and schedule inquiries
Real-time dynamic pricing algorithms that adjust fares based on demand
Personalized journey recommendation engines using customer travel history