Which government agency first pioneered the use of augmented reality (AR) to help citizens visualize policy impacts in their local communities?

Government agencies worldwide are adopting retail-inspired innovations to improve citizen services. From virtual queuing systems to augmented reality applications for public spaces, governments are increasingly applying retail customer engagement strategies to enhance citizen experiences. Test your knowledge about a groundbreaking government retail innovation that changed how citizens interact with public services.

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Singapore's Urban Redevelopment Authority with their 'Virtual Singapore' platform (2016)
UK's Department for Transport with their 'RoadAR' initiative (2018)
Australia's Digital Transformation Agency with 'CommunityLens' (2017)
Estonia's e-Governance Academy with 'CitizenVision' tool (2019)