Which of these government customer service innovations was actually implemented as a national program?

Customer service isn't just a private sector concern—governments worldwide have been implementing innovative approaches to better serve citizens. This poll tests your knowledge about major government customer service initiatives that have changed how citizens interact with public services. From digital transformation to service design principles, see if you can identify which groundbreaking program actually exists!

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UK's GovServe Program, which requires all government employees to spend one week per year working directly in frontline citizen service roles
Estonia's e-Residency, allowing anyone globally to establish and manage an Estonian-based business digitally without physical residency
Japan's Citizen Feedback Incentive System, which provides tax credits to citizens who regularly participate in government service feedback
Canada's Public Service Mirror Program, requiring all new legislation to include a customer journey map showing citizen experience impacts