Which customer service innovation was FIRST implemented by the U.S. federal government to centralize citizen inquiries across multiple agencies?

Technology has transformed how governments interact with citizens, creating new standards for public service delivery. From automated systems to AI-powered assistants, government agencies worldwide have embraced various customer service technologies to improve efficiency and citizen satisfaction. Test your knowledge about major government customer service innovations that have changed the relationship between citizens and their governments.

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• USA.gov website (2007)
• The Federal 311 mobile app (2013)
• FirstGov.gov search portal (2000)
• The National Contact Center/1-800-FED-INFO (2000)

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