Which government agency pioneered the 'No Wrong Door' customer service approach that revolutionized citizen engagement by allowing people to access multiple services through any entry point?

Government agencies are increasingly adopting retail-style customer engagement strategies to improve citizen services. From digital service portals to personalized communications, public sector organizations are borrowing successful tactics from the retail world. This poll tests your knowledge about an innovative government retail strategy that changed how citizens interact with public services.

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The U.S. Department of Veterans Affairs (VA)
The Internal Revenue Service (IRS)
The Social Security Administration (SSA)
The U.S. Postal Service (USPS)