Which government agency pioneered the 'tell us once' retail service model that allows citizens to update their information across multiple departments with a single interaction?

In recent years, governments worldwide have launched digital transformation initiatives to improve citizen services. One notable case study involves a major government agency that revolutionized public service delivery through an innovative retail-inspired approach. This initiative fundamentally changed how citizens interact with government services, creating a seamless customer experience similar to leading retail platforms. Test your knowledge about this groundbreaking government retail service model that has influenced public sector innovation globally.

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UK Government Digital Service (GDS)
United States Digital Service (USDS)
Australian Digital Transformation Agency (DTA)
Canadian Digital Service (CDS)