Which company first implemented a commercially successful NLP-based sentiment analysis tool that could detect sarcasm in customer reviews with over 85% accuracy?

Natural Language Processing (NLP) technology has transformed how businesses understand and interact with customers. Major brands have implemented sophisticated NLP solutions to analyze consumer behavior, improve sentiment analysis, and enhance customer loyalty. This poll tests your knowledge of pioneering NLP implementations in the commercial landscape that have redefined consumer-brand interactions and linguistic analysis in the retail space.

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Lexalytics (now Semantria) with their Salience engine in 2016
IBM Watson with their Tone Analyzer in 2018
Google with their BERT-based Sentiment API in 2015
Amazon with their Comprehend service in 2017