Which government agency launched the first AI-powered virtual assistant that reduced customer service wait times by over 80% and saved taxpayers more than $50 million annually?

Artificial intelligence is transforming how governments serve citizens and manage operations. This trivia question tests your knowledge about a major government AI initiative that dramatically changed service delivery. Understanding how AI is being deployed in the public sector helps citizens appreciate the evolving relationship between technology and governance. How well do you know the facts about government AI implementation?

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U.S. Social Security Administration (SSA) with its 'SOPHIA' assistant
Internal Revenue Service (IRS) with its 'TaxBot' assistant
Department of Veterans Affairs (VA) with its 'VetAI' assistant
U.S. Citizenship and Immigration Services (USCIS) with its 'CitizenGuide' assistant