Which government initiative was the first to establish a dedicated 'user experience' team that revolutionized digital service delivery and inspired the formation of similar agencies worldwide?

Test your knowledge about innovative customer experience initiatives in the public sector! The digital transformation of government services has become a critical focus in recent years, with agencies working to create more responsive, efficient, and user-friendly interactions with citizens. This trivia question explores a notable success story in government customer experience design that has influenced public sector service delivery worldwide.

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• UK's Government Digital Service (GDS)
• USA's 18F Digital Service
• Estonia's e-Estonia Briefing Centre
• Singapore's Smart Nation Initiative

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