Which government agency launched the first widely successful digital product that allowed citizens to file taxes online, becoming a model for public sector digital transformation?

Government agencies worldwide have been embracing digital transformation to improve service delivery and citizen engagement. One particular success story stands out as a pioneering achievement in government digital product launch. Test your knowledge about this significant milestone in the modernization of government services and citizen interaction. This question explores how technology adoption in the public sector has reshaped the relationship between citizens and their government.

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• The Internal Revenue Service (IRS) with e-file in 1986
• The UK's HM Revenue and Customs with Self Assessment Online in 1998
• The Canada Revenue Agency with NETFILE in 1999
• The Australian Taxation Office with e-tax in 1997

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