Which U.S. government agency first established a dedicated 'AI Center of Excellence' to modernize its customer service operations using retail-inspired artificial intelligence technology?

In recent years, government agencies have increasingly adopted artificial intelligence solutions to improve public services. This transformation has created new procurement challenges, vendor relationships, and policy considerations. Test your knowledge about which government entities have been at the forefront of implementing retail-inspired AI technologies to enhance citizen services and operational efficiency.

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General Services Administration (GSA)
Department of Veterans Affairs (VA)
Internal Revenue Service (IRS)
U.S. Postal Service (USPS)