Which government agency launched the first successful large-scale AI-powered virtual assistant for citizen services that reduced call center volume by over 40% within its first year?

Artificial intelligence is rapidly transforming how governments deliver services and engage with citizens. From chatbots handling routine inquiries to sophisticated algorithms optimizing resource allocation, AI adoption in the public sector is accelerating worldwide. This trivia question tests your knowledge about pioneering government AI initiatives that have reshaped public service delivery and set new standards for digital governance.

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UK's HM Revenue & Customs with their 'RITA' (Revenue Interactive Technical Assistant)
Singapore's GovTech Agency with their 'Ask Jamie' platform
Australia's Services NSW with their 'DigiKnow' assistant
Estonia's Digital Services Authority with their 'e-Advisor' system