Which U.S. federal agency first implemented a comprehensive retail-inspired 'customer experience' redesign of their physical locations, complete with concierge desks and appointment scheduling?

Test your knowledge about how government agencies have revolutionized their public-facing 'retail' operations! While we don't typically think of government services as retail, many agencies have adopted retail-inspired customer engagement strategies to improve citizen services and experiences. This poll explores innovative approaches in government service delivery that mirror successful retail practices.

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Social Security Administration (SSA)
United States Postal Service (USPS)
Department of Motor Vehicles (DMV)
Veterans Affairs (VA)