In 1982, after seven deaths were linked to cyanide-laced Tylenol capsules, what unprecedented recall action did Johnson & Johnson take that became the gold standard for pharmaceutical crisis management?

In the medical industry, product recalls can have life-or-death consequences. Pharmaceutical companies must follow strict protocols when a medication shows unexpected side effects or contamination. This trivia tests your knowledge about the famous Tylenol recall of 1982, which revolutionized product safety protocols and crisis management in the pharmaceutical industry. Do you know how Johnson & Johnson responded to this critical situation?

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Recalled only the specific lots linked to the deaths, saving millions in inventory costs
Recalled every Tylenol product nationwide (31 million bottles worth $100+ million), regardless of format or location
Kept products on shelves but introduced a consumer hotline for reporting concerns
Recalled products only in the Chicago area where the deaths occurred