Which major gaming company was the first to implement 24/7 live in-game customer support representatives (GMs) who could appear as special characters within the virtual world?

The gaming industry has transformed how customer service operates over the decades. As virtual worlds became more complex and player bases expanded globally, customer support systems had to evolve dramatically. This poll tests your knowledge about a significant turning point in gaming customer service that changed player expectations industry-wide.

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• Blizzard Entertainment with World of Warcraft
• Sony Online Entertainment with EverQuest
• Electronic Arts with Ultima Online
• Square Enix with Final Fantasy XI

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