Which customer experience innovation, first widely implemented in Broadway theaters in the 1990s, revolutionized accessibility for international audiences and those with hearing impairments?

The performing arts industry has continuously evolved its approach to customer experience. Major theaters and production companies have implemented various strategies to enhance audience engagement and satisfaction. This poll tests your knowledge of a significant customer experience innovation in Broadway theater history that changed how audiences interact with performances.

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Surtitles/captioning systems displayed on seat-back screens or specialized glasses
Smartphone apps that provide real-time translation of performances
Vibrating seats that provide sensory cues for hearing-impaired audience members
Augmented reality headsets that display visual interpretations of musical numbers