Which transportation company first introduced real-time mobile tracking that allowed customers to see exactly where their vehicle/service was located and its estimated arrival time?

The transportation sector has evolved dramatically in how it approaches customer experience design. From traditional ticketing systems to modern digital interfaces, companies have implemented various strategies to improve passenger satisfaction. This poll tests your knowledge about a significant customer experience innovation that revolutionized how people interact with transportation services.

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Uber (2009)
American Airlines (2007)
JR East Japan Railway (2005)
Transport for London (2010)