Which federal initiative established the first government-wide customer experience standards requiring agencies to modernize their digital services and reporting?

In the evolving landscape of government services, digital customer experience (CX) has become a critical focus for public sector agencies. As governments worldwide implement citizen-centric approaches, certain innovations have proven particularly successful in transforming how citizens interact with government services. Test your knowledge about the landmark federal initiative that revolutionized government CX standards in the United States.

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The 21st Century Integrated Digital Experience Act (IDEA) of 2018
The Federal Agency Customer Experience Act (FACE Act) of 2019
The Government Transformation Services Initiative of 2017
The Digital Government Strategy Executive Order of 2020