Which government agency launched the first AI-powered virtual assistant that successfully processed over 10 million citizen inquiries in its first year, reducing call center volume by 30%?

The public sector is increasingly turning to artificial intelligence to improve service delivery, enhance decision-making, and create more responsive government systems. This trivia question focuses on a landmark AI implementation in government that has changed how citizens interact with public services. Test your knowledge about how AI is reshaping governance and public administration in the digital age.

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• The UK's HM Revenue & Customs with its 'RITA' (Revenue Interactive Tax Assistant)
• The US Social Security Administration with 'SecureSmart'
• Estonia's Digital Affairs Ministry with 'e-Counsel'
• Singapore's GovTech agency with 'CitizenConnect'

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