Which metric was formally established by the U.S. federal government in 2018 as a standardized way to measure citizen satisfaction across all government services?

Throughout the last decade, governments worldwide have been transforming how they deliver services to citizens. Digital innovation, user-centered design principles, and new metrics for success have changed the landscape of government-citizen interactions. Test your knowledge about how modern governments are measuring and improving their customer experience initiatives.

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Customer Experience Index (CXi)
Government Services Satisfaction Score (GS3)
Customer Satisfaction Score (CSAT)
Customer Experience (CX) Cross-Agency Priority Goal