Which retail giant established the first dedicated 'Natural Language Processing Innovation Lab' specifically for developing multilingual customer service AI?

Linguistic technologies have revolutionized how retail brands connect with diverse customer segments. From multilingual chatbots to sentiment analysis tools, language processing capabilities have become central to modern retail strategies. This trivia question explores a fascinating intersection between advanced linguistics technology and retail innovation labs.

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• Amazon (with its Alexa Natural Language Understanding team, 2016)
• Walmart (with its Customer Linguistics Division, 2017)
• Alibaba (with its A.I. Labs Dialogue Systems group, 2015)
• Target (with its Guest Interaction Language Processing center, 2018)

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