Which retail technology innovation did the US Digital Service adopt in 2014 to overhaul government websites after the Healthcare.gov crisis?

Test your knowledge about how governments are leveraging retail technology solutions to improve citizen services and engagement. The intersection of public sector operations and retail innovations has created interesting new approaches to government service delivery. This question explores a specific high-profile government technology initiative that borrowed directly from retail sector innovations.

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• User experience (UX) testing methodologies from Amazon
• Agile development practices from Spotify
• Inventory management systems from Walmart
• Customer relationship management (CRM) from Salesforce

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