Which major retailer first implemented a successful customer service chatbot at scale, revolutionizing online shopping assistance in 2016?

Retail chatbots have transformed customer service in the digital shopping era, handling everything from product inquiries to processing returns. These AI assistants have evolved dramatically since their inception, but how well do you know their history? Test your knowledge about the early development of retail chatbots and which company pioneered their mainstream adoption in e-commerce.

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Sephora with their Beauty Bot on Facebook Messenger
Amazon with their Alexa Shopping Assistant
Walmart with their Customer Service Virtual Agent
eBay with their ShopBot on Facebook Messenger