Which company pioneered the first AI-powered multilingual customer service chatbot that could seamlessly transfer conversations between digital channels and human agents in 2016?

In today's global marketplace, language technology plays a crucial role in omnichannel customer service strategies. Companies must provide consistent language support across multiple touchpoints to create seamless customer experiences. This trivia question tests your knowledge about how major brands leverage language technology in their customer service operations.

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KLM Royal Dutch Airlines with their 'BlueBot' system
Amazon with their 'Polyglot Assistant' platform
Microsoft with their 'Translator Connect' service
Alibaba with their 'AliService' solution