Which retail innovation from the early 1900s is widely credited as the first formal customer service department in American retail history?

In the history of retail, customer service innovations have transformed how businesses interact with consumers. From the early days of face-to-face transactions to today's AI-powered solutions, the evolution of customer service represents a fascinating journey through retail history. Test your knowledge about a pivotal moment that changed customer service forever and set the foundation for modern retail practices.

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Macy's Customer Complaint Bureau, established in 1914
Sears' Mail Order Resolution Office, established in 1908
Montgomery Ward's Customer Relations Department, established in 1921
Woolworth's Customer Satisfaction Guarantee program, established in 1917