Which customer experience innovation did Celestron implement in their flagship stores in 2019 that led to a 42% increase in high-end telescope sales?

In the competitive field of astronomy retail, customer experience has become as important as the products themselves. Specialty stores and observatories offering telescopes, star maps, and viewing experiences must create memorable customer journeys to build loyalty. This poll tests your knowledge about one famous astronomy retailer's innovative approach to customer experience that revolutionized how enthusiasts interact with astronomical products before purchase.

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Virtual reality simulations allowing customers to 'test' telescopes by viewing simulated night sky views through different models before purchasing
Personal stargazing sessions with an astronomer who helps customers select equipment based on their viewing interests and local conditions
A subscription model where customers can upgrade their telescope every two years while maintaining the same monthly payment
In-store planetarium experiences customized to demonstrate the capabilities of different telescope models in various viewing conditions