Which linguistic capability was FIRST widely implemented in retail chatbots, creating the foundation for more advanced language understanding?

Natural Language Processing (NLP) has fundamentally transformed how retail chatbots interact with customers. Beyond simple keyword recognition, modern retail chatbots leverage sophisticated linguistic algorithms to understand context, detect sentiment, handle multiple languages, and even adapt to regional dialects. This poll tests your knowledge about the linguistic technologies powering the latest generation of retail conversational AI systems.

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Intent recognition (identifying what the customer wants to accomplish)
Sentiment analysis (detecting customer emotions from text)
Multilingual translation (real-time language switching)
Contextual memory (remembering previous parts of the conversation)