Which retailer was the first to implement enterprise-wide sentiment analysis in 2011, analyzing customer feedback to drive product development and in-store experience improvements?

In today's data-driven retail landscape, understanding customer emotions and opinions has become a competitive advantage. Sentiment analysis technology allows retailers to process thousands of reviews, social media comments, and customer feedback in real-time. This poll tests your knowledge of which major retailer was the first to implement large-scale sentiment analysis to transform their customer experience strategy and product development pipeline.

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Walmart with their 'Customer Pulse' system
Target with their 'Voice of Guest' program
Best Buy with their 'VOCE' (Voice of Customer Experience) platform
Amazon with their 'Customer Insights Engine'