Which gaming company first implemented a 24/7 live Game Master (GM) support system in an MMORPG, setting a new standard for in-game customer service?

The gaming industry has revolutionized customer service with innovative approaches to player support. From the early days of physical manuals to today's AI-powered solutions, how companies handle player issues has dramatically transformed. This poll explores a significant milestone in gaming customer service history that changed how players receive assistance and shaped expectations for the entire industry.

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